Report a repair

What is the issue?

Making sure that your home is well looked after is a key priority for us, so it’s important that you let us know if anything goes wrong. Some repairs are our responsibility as the landlord and some are your responsibility.

How to report a repair

Report a repair online

Click the button below to report a repair online. You can submit details about what needs repairing along with the best time for us to attend. Please have your postcode ready.

Report a repair by phone

Please call 0800 052 2526 to report a repair over the phone. Our repairs line is open 8am-6pm Monday to Friday. All non-emergency repairs are dealt with within these hours.

If you think you have a gas leak or can smell gas call Wales and West Utilities on 0800 111 999 immediately

If your CO Alarm is activated call Wales and West Utilities on 0800 111 999 immediately

Out of hours heating service

Outside normal working hours (8.30am-5pm, Monday to Friday) our teams will attend an emergency only (an emergency is usually where there is a risk to safety or a risk of extensive damage to the property)

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I know the work is my responsibility, but what if I can’t do it?

If you are vulnerable, elderly or disabled and are unable to carry out these repairs for yourself, do you have a relative, friend or neighbour who could help you? This way you may be able to get your problem fixed more quickly. If not, fill out the repair form and we will call you to find a way to assist. Repairs form

Can I report a repair over the phone?

Yes. If you wish to call us, our repairs line is open from 8am to 6pm Monday to Friday and all non-emergency repairs are dealt with within these hours. Mondays (or Tuesdays after a Bank Holiday) and most mornings are the busiest time for our repairs line, so if your call can wait try ringing after 2pm.

How do I report a repair if I am a Leaseholder?

Leaseholders, please check the terms of your lease before reporting a repair to your home.

Can I still report a repair if the damage has been caused by me or a friend/family member?
If the repair is caused by something you or your family / friends do, then you will be responsible to arrange and pay for these repairs. 

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