Please note that our offices will be closed on Bank Holiday Monday, 26 August 2019. We will reopen at 8.30am on Tuesday 27 August 2019.

What is the issue?

Call our 24-hour Customer Service Team on 0800 052 2526 immediately.

Turn off the mains water supply – there is usually a stopcock underneath your sink.

If the water is near any electrical sockets or switches, then turn off the electricity at the consumer unit.

Switch off the immersion or the central heating system.

Turn on all taps to drain the water from the system.

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