Nominations have now opened for our Making a Difference Awards 2019. Learn more

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About

We are Wales & West Housing and our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities.

We manage more than 11,500 high quality, affordable homes in 15 local authority areas across Wales. These include more than 3,000
dedicated properties for older people as well as innovative supported housing solutions for people with a range of particular needs.

In this section you can find out all about our roots and our 50 years of experience in social housing in Wales and our achievements to date, as well as our aims and aspirations for the future.

Learn more

Our Performance
We work continuously to improve the quality of services for our residents. We are open and transparent about how well we are doing so our residents can know what to expect and what we are doing to improve. Each year we publish our Annual Report and Financial Statements as well as our Business Plan which give information on our performance. In addition, we publish a summary of our self-evaluation as part of our residents’ magazine In Touch.

 

 


Our people
The success of our organisation is down to our dedicated team of more than 400 staff working across Wales. 

Group structure
The Wales & West Housing Group is made up of several companies – Wales & West Housing Association, Cambria Maintenance Services, Castell Ventures, Enfys Developments and Castell Homes. 

Our values

Our values are central to everything we do as an organisation, reflecting our culture, the way we work with residents and how we treat our staff.

Fair

Balanced, giving praise where due and constructively critical. Inclusive in our approach, respecting the dignity and individuality of everyone

Open

Open to change, committed to continuous improvement and learning. Transparent, honest and trustworthy

Responsible

Professional, challenging existing arrangements, taking ownership of issues and using our initiative to see them through to resolution

Supportive

Easy to deal with, approachable and accessible. Welcoming, caring, listening and responsive

Efficient

Make the best use of resources and maximize the impact of our activities

Our values

Our values are central to everything we do as an organisation, reflecting our culture, the way we work with residents and how we treat our staff.

Fair

Balanced, giving praise where due and constructively critical. Inclusive in our approach, respecting the dignity and individuality of everyone

Open

Open to change, committed to continuous improvement and learning. Transparent, honest and trustworthy 

Responsible

Professional, challenging existing arrangements, taking ownership of issues and using our initiative to see them through to resolution 

Supportive

Easy to deal with, approachable and accessible. Welcoming, caring, listening and responsive

Efficient

Make the best use of resources and maximize the impact of our activities

Making a Difference Awards 2019

Nominations have now opened for our Making a Difference Awards 2019

Learn more