We are Wales & West Housing and our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities.
We manage more than 12,000 high quality, affordable homes in 15 local authority areas across Wales. These include more than 3,000 dedicated properties for older people as well as innovative supported housing solutions for people with a range of particular needs. In this section you can find out all about our roots and our 50 years of experience in social housing in Wales and our achievements to date, as well as our aims and aspirations for the future.
Learn more
Our performance
We work continuously to improve the quality of services for our residents. We are open and transparent about how well we are doing so our residents can know what to expect and what we are doing to improve. Each year we publish our Annual Report and Financial Statements as well as our Business Plan which give information on our performance. In addition, we publish a summary of our self-evaluation as part of our residents’ magazine In Touch.
Our people
Group structure
Publications
- Annual Report
- Annual Statement of Compliance
- Business Plan
- Environmental Policy 2021
- Making a Difference Impact Report
- Pay and reward statement
- Pay Transparency Report
- Regulatory Judgement Report
- Welsh Language Report
- Welsh Language Scheme
- Anti-slavery and human trafficking statement
- In Touch Summer 2022
- Anti-social behaviour policy statement
- Policy for Dealing with Anti-Social Behaviour Summary
- Anti-social behaviour procedure
- Anti-Social Behaviour Procedure Summary
- Whistleblowing Policy
Interim Regulatory Judgement
Wales & West Housing – Interim Regulatory Judgement
Assessment: March 2021
- Governance (including tenant services) – Standard (July 2019 judgement confirmed).
- Financial Viability – Standard (July 2019 judgement confirmed).
Read the guide to Interim Judgements.
Our values
Our values are central to everything we do as an organisation, reflecting our culture, the way we work with residents and how we treat our staff.
Fair
Balanced, giving both praise and constructive criticism. Inclusive, respecting the dignity and individuality of everyone
Open
Willing to change and committed to improvement and learning. Transparent, honest and trustworthy
Responsible
Professional, challenging existing arrangements, taking ownership of issues and seeing things through
Supportive
Easy to deal with, approachable and accessible. Welcoming, caring, listening and responsive
Efficient
Making the best use of resources to maximise the impact of our activities
Our values
Our values are central to everything we do as an organisation, reflecting our culture, the way we work with residents and how we treat our staff.