Get involved – have your say

By discussing what matters with our residents, listening to demand and asking for feedback we can shape our services and introduce improvements.

Involving our residents in what we do and how we do it is important to us. We want you, our residents, to be involved in whatever way suits you best.

Have your say by email, phone, or in person, and help us understand what matters most to you. We will use your comments to help shape the delivery of services. Here are some of the ways you can get involved.


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Satisfaction Surveys

We contact a number of residents to get their views after we have carried out repairs and major works, let a home or responded to reports of anti-social behaviour.

We also carry out regular satisfaction surveys across a random representative sample of residents. You can read the results of our most recent survey in 2022 by clicking below.

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Welsh Government

Welsh Government / TPAS’s Tenant Pulse consultation group – you can join this if you’re interested in Wales-wide housing matters.


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Resident Participation Steering Group

RPSG (Resident Participation Steering Group) –  is made up of 18 residents from across Wales who act as our sounding board for participation matters. They meet every six weeks in Cardiff or Shrewsbury.

Email for more information.

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Facebook Groups

Join one of our closed Facebook groups for residents only. Get Crafty, Get Growing and Get Together Facebook groups allow you to share pictures, stories and ideas about the community activities you’re doing with other residents.

Email for more information. 

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Have we listened

‘Have we listened’ – this is our approach to estate management, where we proactively engage with residents where you live. We work together to get an understanding of what is important to you about your home and community and agree joint actions together. ‘Have we listened’ is an ongoing process, a conversation which continually develops. As each scheme or estate is different, the way we do this varies from area to area, from open days and fun days to discussions with individual residents in your own homes.