General
How do I become a Board Member?
Complaint or Concern
Housing
What is Extra Care?
What is the low cost home ownership scheme?
Homes under the schemes are offered to buyers at 70% of the open market value. You would own the property outright but Wales & West Housing would hold a legal charge on the remaining 30% equity share. You would only need to raise a mortgage/deposit for the 70% and no interest or rent would be payable on the 30% equity share.
Successful applicants will need to demonstrate by way of a mortgage in principal that they are able to finance 70% of the property value. A deposit of between 5% and 15% would still normally be required by mortgage companies.
Buying a property through the scheme will still incur the normal costs associated with buying a property on the open market including valuation, mortgage and survey fees, legal fees and stamp duty.
Do you allow pets?
How do I transfer to another Wales & West Housing home?
- Your rent is up to date
- Your property is in good condition
- You don’t cause a nuisance to your neighbours
You might like to look into a mutual exchange as this could increase your chances of finding a suitable home more quickly.
How do I exchange home?
When you have found someone to exchange with, contact our Housing Options Team on 0800 052 2526 or e-mail us at housingoptionsteam@wwha.co.uk. They will send you the exchange form to complete and return before we can approve the swap.
Before applying for a mutual exchange, please make sure:
- You have been a resident for more than 12 months
- Your rent is paid up to date
- Your home is in a good condition
- The property you wish to move to is suitable for your needs
- You are not in any other breach of your tenancy agreement
What happens if I pull the emergency alarm cord in my home or push the button on my pendant?
Rent
I don’t have a bank account, can I still set up a Direct Debit?
I do not have enough money in my bank account for my Direct Debit. What should I do?
I am struggling to pay my rent and bills. Can you help?
How do I set up a standing order?
Can I pay over the phone?
I have a Swipe Card, can I still use this?
Who do I contact about rent queries?
Residents
Do you allow pets?
How do I transfer to another Wales & West Housing home?
- Your rent is up to date
- Your property is in good condition
- You don’t cause a nuisance to your neighbours
You might like to look into a mutual exchange as this could increase your chances of finding a suitable home more quickly.
How do I exchange home?
When you have found someone to exchange with, contact our Housing Options Team on 0800 052 2526 or e-mail us at housingoptionsteam@wwha.co.uk. They will send you the exchange form to complete and return before we can approve the swap.
Before applying for a mutual exchange, please make sure:
- You have been a resident for more than 12 months
- Your rent is paid up to date
- Your home is in a good condition
- The property you wish to move to is suitable for your needs
- You are not in any other breach of your tenancy agreement