General
How do I become a Board Member?
Complaint or Concern
- By calling 0800 052 2526
- E-mailing contactus@wwha.co.uk
- Via our online complaint form
- Write to us: Archway House, 77 Parc Ty Glas, Llanishen, Cardiff, CF14 5DU
Housing
What is Extra Care?
What is the low cost home ownership scheme?
Homes under the schemes are offered to buyers at 70% of the open market value. You would own the property outright but Wales & West Housing would hold a legal charge on the remaining 30% equity share. You would only need to raise a mortgage/deposit for the 70% and no interest or rent would be payable on the 30% equity share.
Successful applicants will need to demonstrate by way of a mortgage in principal that they are able to finance 70% of the property value. A deposit of between 5% and 15% would still normally be required by mortgage companies.
Buying a property through the scheme will still incur the normal costs associated with buying a property on the open market including valuation, mortgage and survey fees, legal fees and stamp duty.
Do you allow pets?
How do I transfer to another Wales & West Housing home?
- Your rent is up to date
- Your property is in good condition
- You don’t cause a nuisance to your neighbours
You might like to look into a mutual exchange as this could increase your chances of finding a suitable home more quickly.
How do I exchange home?
When you have found someone to exchange with, contact our Housing Options Team on 0800 052 2526 or e-mail us at housingoptionsteam@wwha.co.uk. They will send you the exchange form to complete and return before we can approve the swap.
Before applying for a mutual exchange, please make sure:
- You have been a resident for more than 12 months
- Your rent is paid up to date
- Your home is in a good condition
- The property you wish to move to is suitable for your needs
- You are not in any other breach of your tenancy agreement
What happens if I pull the emergency alarm cord in my home or push the button on my pendant?
Rent
I don’t have a bank account, can I still set up a Direct Debit?
I do not have enough money in my bank account for my Direct Debit. What should I do?
I am struggling to pay my rent and bills. Can you help?
How do I set up a standing order?
Can I pay over the phone?
I have a Swipe Card, can I still use this?
Who do I contact about rent queries?
Residents
Do you allow pets?
How do I transfer to another Wales & West Housing home?
- Your rent is up to date
- Your property is in good condition
- You don’t cause a nuisance to your neighbours
You might like to look into a mutual exchange as this could increase your chances of finding a suitable home more quickly.
How do I exchange home?
When you have found someone to exchange with, contact our Housing Options Team on 0800 052 2526 or e-mail us at housingoptionsteam@wwha.co.uk. They will send you the exchange form to complete and return before we can approve the swap.
Before applying for a mutual exchange, please make sure:
- You have been a resident for more than 12 months
- Your rent is paid up to date
- Your home is in a good condition
- The property you wish to move to is suitable for your needs
- You are not in any other breach of your tenancy agreement