Extra Care

More than just a home, extra care gives you the freedom to live your life independently with the reassurance of access to on-site care and support.

All extra care schemes provide the opportunity to live in your own home, with your own front door, with the freedom to make your own choices – with added assistance which can be tailored to meet your individual needs.

Our extra care schemes are situated in convenient locations and provide your own one or two bed apartment, an on-site restaurant and shared communal facilities such as gardens, lounges and laundry.

About extra care

Extra care housing offers your own home within a caring, supportive community – you will have your own front door and the freedom to make your own choices but with the peace of mind of knowing you are living in safe surroundings. Housing, care and support is provided by an on-site team with the reassurance of a 24-hour emergency response service. Assistance can be provided flexibly to ensure you can be supported in a way that meets your own individual needs.

All of our extra care schemes provide:

• Your own 1 or 2 bed apartment
• Shared communal facilities
• Provision of a housing and building management service
• Daily 3 course meal provided by the on-site restaurant, included as part of your tenancy
• 24/7 on site care and support and emergency response service
• A supportive community with social interactions, shared interests and links to the wider community

There are also unique features to each of our extra care schemes. You can find out more about these by visiting the webpage for each scheme.

Cost of living in extra care

There are different charges that make up the cost of living in extra care.


The amount charged for renting your home which includes the maintenance and repairs of the building.

Service Charges

There are two types of service charges.

1. Eligible service charges

If you are entitled to Housing Benefit/Universal Credit some or all of these charges are

• Extra Care Manager/Building management
• Gardening
• Cleaning of the communal areas
• Heating, lighting and water supplies to the communal areas
• Equipment renewal
• Maintenance contracts
• Miscellaneous eg. provision of the laundry equipment and lift insurance
• Management Charge – the cost of the staffing and overheads to provide your
scheme services

2. Non eligible service charges

Even if you are entitled to Housing Benefit/Universal Credit the following charges are not covered.

• Individual apartment charge – the charge for the heating and water supplies to
each apartment
• The catering service – the charge for a 3 course meal each day

The rent and service charges are set by and payable to Wales & West Housing and
do not include the following costs:

• Your apartment electricity supply
• Telephone charges
• TV packages such as Sky
• Council Tax
• The cleaning of your apartment
• Any scheduled care and support you receive

Care and Support Charges

This is the charge for care and support delivered at the extra care scheme in line with individual care and service delivery plans. This charge is separate to the rent and service charges outlined by Wales & West Housing for living at the extra care scheme.

How do I apply?

You will first need to register your details with us. You can do this by emailing contactus@wwha.co.uk or calling 0800 052 2526.

Once you’ve registered you’ll be invited to visit the scheme and find out more about living in extra care accommodation.

We will then arrange to visit you in your own home to assess your housing, care and support needs.

If your application is accepted you will be placed on a waiting list. Available properties are allocated to people on the waiting list.

WWH Extra Care Scheme Maes Y Mor exterior view of front of building

Maes y Môr

Aberystwyth, Ceredigion

Our first extra care scheme in Ceredigion is located at Pen yr Angor, Trefechan, with magnificent views over Abersytwyth town and harbour.

WWH extra care scheme Plas yr Ywen exterior view of front of building

Plas yr Ywen

Holywell, Flintshire

A walk through an ancient woodland features at our second extra care scheme in Flintshire, on the site of an old primary school.

Exterior view of front of WWH extra care building Llys Jasmine

Llys Jasmine

Mold, Flintshire

Our first extra care scheme in Flintshire was the first of its type in Wales to feature special apartments for people with dementia.

Exterior courtyard view of WWH extra care building Llys Glan yr Afon

Llys Glan yr Afon

Newtown, Powys

The first extra care scheme in Powys, set in a picturesque location on the banks of the River Severn.

Exterior view of front of WWH extra care building Nant Y Mor

Nant y Môr

Prestatyn, Denbighshire

Nant y Môr was our first extra care scheme and opened on the North Wales coast in November 2011.