From 1st November the office opening hours at Cwrt y Llan, Newcastle Emlyn office will be 08:30am until 4:00pm (Mon –Fri)

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Pay my rent

Paying your rent and any charges should be your top priority. If you don’t pay, you risk losing your home.

Paying by Direct Debit is the simplest way to pay your rent. It is easy to set up and payments can be taken weekly, fortnightly or monthly as you wish.

Direct Debits are convenient and give you greater control over your money.

Our Direct Debit payment scheme offers a payment guarantee. If there are any changes to the amount of your Direct Debit, we’ll let you know at least 10 working days in advance.

Set up a Direct Debit
Pay my rent
This is for paying rent only. If you wish to make any other payments please contact our Customer Service Centre on 0800 052 2526

Your payment will show on your account the next working day.


Resident name and address or Tenancy Reference Number:

Amount:
£


Currencies Accepted
We only accept £ (GBP).

Online Payment Refund Policy
If you make a mistake with your online payment please contact your Housing Officer to discuss your options, including refunds.

Payments accepted

 

 

Company details
Wales & West Housing Association Limited is registered in England and Wales with charitable rules and is a registered society under the Co-operative and Community Benefit Societies Act 2014 No. 21114R

Archway House, 77 Parc Tŷ Glas, Llanishen, Cardiff, CF14 5DU

I want a copy of my rent statement

FAQs

I don’t have a bank account, can I still set up a Direct Debit?
If you haven’t got a bank or building society account don’t worry, we can help and support you to set one up.Contact my Housing Officer
I do not have enough money in my bank account for my Direct Debit. What should I do?
Contact us immediately so we can talk to you about paying your rent. If told in sufficient time, usually three working days, we may be able to suspend the Direct Debit and stop you having to pay bank charges. Email: Direct.Debits@wwha.co.ukContact my Housing Officer
I am struggling to pay my rent and bills. Can you help?
Yes we can. Contact your Housing Officer for support and advice.Contact my Housing Officer
How do I set up a standing order?
A Standing Order is where you tell your bank to pay us an exact amount regularly. Speak to your Housing Officer who can help you to set up a standing order.Contact my Housing Officer
Can I pay over the phone?
You can pay over the phone using your debit or credit card by calling our Customer Service Centre on 0800 052 2526. We cannot take card payments unless the card holder is present.
I have a Swipe Card, can I still use this?
Residents who currently use Swipe Cards can continue to pay this way. Paying by Direct Debit is the simplest way to stay on top of your rent with regular payments taken straight from your bank or building society account on a date that suits you.Set up a Direct Debit
Who do I contact about rent queries?
Please contact your Housing Officer who will help with any queries you may have or call our Customer Service Centre on 0800 052 2526.Contact my Housing Officer