Pay my rent

Paying your rent and any charges should be your top priority. If you don’t pay, you risk losing your home.

Paying by Direct Debit is the simplest way to pay your rent. It is easy to set up and payments can be taken weekly, fortnightly or monthly as you wish.

Direct Debits are convenient and give you greater control over your money.

Our Direct Debit payment scheme offers a payment guarantee. If there are any changes to the amount of your Direct Debit, we’ll let you know at least 10 working days in advance.

Please contact your housing officer if you would like to set up a Direct Debit. 

Pay my rent online by card
This is for paying rent only. If you wish to make any other payments please contact our Customer Service Centre on 0800 052 2526

Your payment will show on your account the next working day.

Resident name and address or Tenancy Reference Number:


Currencies Accepted
We only accept £ (GBP).

Online Payment Refund Policy
If you make a mistake with your online payment please contact your Housing Officer to discuss your options, including refunds.

Payments accepted



Company details
Wales & West Housing Association Limited is registered in England and Wales with charitable rules and is a registered society under the Co-operative and Community Benefit Societies Act 2014 No. 21114R

Archway House, 77 Parc Tŷ Glas, Llanishen, Cardiff, CF14 5DU

I want a copy of my rent statement


I don’t have a bank account, can I still set up a Direct Debit?
If you haven’t got a bank or building society account don’t worry, we can help and support you to set one up.Contact my Housing Officer
Direct Debit payments - weekends and bank holidays

Direct Debits due for payment on a bank holiday or weekend will fall on the next working day.

Please note that we will not be able to process any changes to Direct Debits after Monday 20 December 2021 until 4 January 2022.

If your direct debit is due to be paid to us on 25, 26, 27 or 28 December you won’t see this come out of your bank account until Wednesday 29 December 2021.

If your direct debit is due to be paid to us on 1, 2 or 3 January you won’t see this come out of your bank account until Tuesday 4 January 2022.

As we submit the payment file in advance it may, however, show as a pending transaction and affect your cleared funds over the bank holiday.


I do not have enough money in my bank account for my Direct Debit. What should I do?
Contact us immediately so we can talk to you about paying your rent. If told in sufficient time, usually three working days, we may be able to suspend the Direct Debit and stop you having to pay bank charges. Email: my Housing Officer
I am struggling to pay my rent and bills. Can you help?
Yes we can. Contact your Housing Officer for support and advice.Contact my Housing Officer
How do I set up a standing order?
A Standing Order is where you tell your bank to pay us an exact amount regularly. Speak to your Housing Officer who can help you to set up a standing order.Contact my Housing Officer
Can I pay over the phone?
You can pay over the phone using your debit or credit card by calling our Customer Service Centre on 0800 052 2526. We cannot take card payments unless the card holder is present.
Who do I contact about rent queries?
Please contact your Housing Officer who will help with any queries you may have or call our Customer Service Centre on 0800 052 2526.Contact my Housing Officer
I have a Swipe Card, can I still use this?
Residents who currently use Swipe Cards can continue to pay this way. Paying by Direct Debit is the simplest way to stay on top of your rent with regular payments taken straight from your bank or building society account on a date that suits you.Set up a Direct Debit

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