Paying your rent and any charges should be your top priority. If you don’t pay, you risk losing your home.
Paying by Direct Debit is the simplest way to pay your rent. It is easy to set up and payments can be taken weekly, fortnightly or monthly as you wish.
Direct Debits are convenient and give you greater control over your money.
Our Direct Debit payment scheme offers a payment guarantee. If there are any changes to the amount of your Direct Debit, we’ll let you know at least 10 working days in advance.
Please contact your housing officer if you would like to set up a Direct Debit.
I don’t have a bank account, can I still set up a Direct Debit?
Direct Debit payments - weekends and bank holidays
Direct Debits due for payment on a bank holiday or weekend will fall on the next working day.
Please note that we will not be able to process any changes to Direct Debits after Monday 20 December 2021 until 4 January 2022.
If your direct debit is due to be paid to us on 25, 26, 27 or 28 December you won’t see this come out of your bank account until Wednesday 29 December 2021.
If your direct debit is due to be paid to us on 1, 2 or 3 January you won’t see this come out of your bank account until Tuesday 4 January 2022.
As we submit the payment file in advance it may, however, show as a pending transaction and affect your cleared funds over the bank holiday.