What is the issue?

If you think you have a gas leak or can smell gas call Wales and West Utilities on 0800 111 999 immediately

If your CO Alarm is activated call Wales and West Utilities on 0800 111 999 immediately

Out of hours heating service

If you have a pre-payment meter please check:

  1. that you have credit on your meter
  2. the water pressure in your boiler hasn’t dropped

If you have a ‘Vaillant Eco Tec’ or ‘Vaillant Sustain’ boiler it’s easy to fix:

If you are still unable to solve the problem please complete our repair form.

Report a repair