Please note that our offices will be closed on Bank Holiday Monday, 26 August 2019. We will reopen at 8.30am on Tuesday 27 August 2019.
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What is the issue?

If you have a pre-payment meter please check:

  1. that you have credit on your meter
  2. the water pressure in your boiler hasn’t dropped

If you have a ‘Vaillant Eco Tec’ or ‘Vaillant Sustain’ boiler it’s easy to fix:

https://www.youtube.com/watch?v=Pv-SMJQO6XE

If you are still unable to solve the problem please complete our repair form.

Report a repair

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