Please note that our offices will be closed on Bank Holiday Monday, 26 August 2019. We will reopen at 8.30am on Tuesday 27 August 2019.

What is the issue?

If you have a pre-payment meter please check:

  1. that you have credit on your meter
  2. the water pressure in your boiler hasn’t dropped

If you have a ‘Vaillant Eco Tec’ or ‘Vaillant Sustain’ boiler it’s easy to fix:

If you are still unable to solve the problem please complete our repair form.

Report a repair

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