What is the issue?

If you have a pre-payment meter please check:

1. that you have credit on your meter
2. the water pressure in your boiler hasn’t dropped

If you have a ‘Vaillant Eco Tec’ or ‘Vaillant Sustain’ boiler it’s easy to fix:

https://www.youtube.com/watch?v=Pv-SMJQO6XE

If you are still unable to solve the problem please complete our repair form.

Report a repair