Easter opening hours 2019. Our offices will be closed on Friday 19 April and Monday 22 April. For emergencies call 0800 052 2526. More information.

What is the issue?

You are responsible for this. Have you tried replacing the light bulb? It’s quite a simple thing to do, if you follow these steps.

Follow these simple steps:

  1. First, make sure the light is switched off and the bulb is cool.
  2. Get a solid and safe stepladder to stand on, depending on the height of your light.
  3. Carefully remove the dead bulb by twisting in an anti-clockwise direction. If your bulb has a bayonet fixing (a small metal peg on either side), you will need to gently push up (or down) before twisting.
  4. Replace the bulb with a new one of the same type, which you can buy from any electrical or DIY shop. We recommend using a halogen, energy-saving bulb, which last longer. Cheap bulbs tend to blow out more regularly than decent quality bulbs.
  5. To check that the light is working turn it on at the switch or socket, first making sure you are not touching the bulb.
  6. Success! Wrap your dead bulb in newspaper and put it with your recycled rubbish.

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