Resident Satisfaction Survey

Our Resident Satisfaction Survey (RSS) takes place annually, with a third of households (approximately 2,700 households) being surveyed each year rather than all households every 3 years. You will only receive a survey once in a 3 year period. We want your feedback to be current and a survey each year ensures that we are in a better position to react to the things that matter to you.

Why do we carry out the RSS? Well simply because your views and thoughts are extremely important to us.

It’s your chance to tell us what you think about our services and how you think we are doing. Are we delivering what matters to you? Are we doing things right? What can we do to improve? We take this survey very seriously.

We’re also interested in your thoughts on the areas of the business we plan to work on and want you tell us what other things you would like to see us do.

The survey will be carried out by our chosen consultants ARP Research who will ensure any comments you make will be kept confidential.

As a thank you, all completed and returned surveys will automatically be entered into a free prize draw where 15 minutes of your time could win you Argos vouchers worth £100 (1st prize),£75 2nd prize) and £50 (3rd prize).


Getting it right

Once in a while every company needs to take a long hard look at itself and think about how well it is doing and what would make things better.

We talk to people every day and know how difficult it is to find somewhere to live which is why we want to grow and provide more homes for local people. We also know that we can make a difference to our residents in how we run Wales & West Housing.

So we’ve taken that long hard look at ourselves, at all the things we do, and want to tell you what we found. With In Touch you should have received your copy of ‘Getting it right...’


Read about our plans here



A massive thank you to those of you who got in touch with us via text or completed our survey by phone or through our website.



Over 1,000 people texted us to tell us what they thought of WWH and our plans for the way in which we work, and the things we want to do in the future.

Web survey

This is the first time that we have tried a web based survey so we were really pleased that a small number of you took the time to fill it in.

So what next?

It is only your feedback that helps us to know whether we are doing the right things for you and find out what else you want us to focus on. 
We will now spend time looking at the feedback that you have given us in detail and make sure we learn from it and make changes where we can to improve things for our residents.
You can give us feedback at any time about any issues that you may have. Just get in touch with us in the way that suits you best!