How can I pay my rent?

Paying by Direct Debit is the best, most efficient way of staying on top of your rent.

Paying by Direct Debit is the simplest, easiest and the preferred method of payment to help residents stay up to date with rent and prevent you falling into arrears. Direct Debits offer payment guarantees and your bank or building society will be able to arrange regular payments from your account weekly, fortnightly or monthly, to suit your own circumstances. If you do not have a bank or building society account to set-up a direct debit we can provide help and support to open an account. We don’t want you to get into difficulties so if there is a reason why you are unable to pay by Direct Debit we will agree an alternative payment method.

Please contact your Housing Officer who will help with any queries you may have or call our Customer Service Centre on 0800 052 2526.


Other ways to pay

  • Swipe Cards – online and at PayPoints
    West Wales residents who currently pay with a Swipe Card will be issued with a new Wales & West Housing Swipe Card so that you can pay online, at your local Post Office or PayPoint.
  • Contact us by phone and pay by debit or credit card:
    For Wales & West Housing residents living in the North or South of Wales call our Customer Service Centre on 
    0800 052 2526.

    Our West Wales residents will continue to use their local office phone numbers in the interim period, until our IT and call systems are upgraded in the coming months.
      • If you live in or north of New Quay call the North Team: 0333 700 1023
      • If you live south of New Quay call the South Team: 0333 700 1024
  • By cheque or cash at your local housing office
  • Housing Benefit Direct – if you receive Housing Benefit, then you can have your rent paid directly to us.

Difficulty paying your rent?

If you are having difficulty paying your rent let us know as soon as possible because we are here to help. Getting seriously behind with payments or stopping them altogether might mean that you’ll lose your home. We don't want to see this happen and would much rather help our residents stay in their homes. We have trained, skilled staff who can find the best way of helping you manage your payments.