We produce these videos to help new and existing residents get to grips with the products and technology in their home. Models might vary in appearance to the ones displayed here, but you’ll usually find that their operation is the same. For more detailed instructions please refer to the product user manual or use the resources linked below.

How to use: Stop tap

You can easily cut the water supply to your home using the Sure Stop switch.

You can find the Sure Stop switch in a cupboard inside your home, usually near the front door or stairs.

To turn off the water supply, simply flick this to the off position.

This will stop the water supply to your whole house and give you time to contact our repairs team to report the problem.

If the Sure Stop switch fails, you can use the stop tap to cut the water supply.

Simply turn it to the off position. You’ll find the tap near the Sure Stop button, or under the kitchen sink.

Related pages

Air source heat pump

Boiler & hot water

BT Connections

EnviroVent Fans