We produce these videos to help new and existing residents get to grips with the products and technology in their home. Models might vary in appearance to the ones displayed here, but you’ll usually find that their operation is the same. For more detailed instructions please refer to the product user manual or use the resources linked below.

How to use: Smoke and heat detectors

Inside your home you will find two smoke alarms, one in the hallway and one on the landing.

Smoke alarms are for your safety if a fire breaks out anywhere in your home.

They are connected to the mains and have a battery, so they will still work during a power cut.

We recommend that you test your smoke alarms weekly by pressing the large round button as shown.

You should hear a loud beep which confirms the smoke alarm is in good working order and that no further action is needed.

If you press the button and it makes no sound, contact us on 0800 052 2526.

There is a heat detector in your kitchen which looks similar to the smoke alarm but doesn’t need testing.

It will sound if it detects a fire in the kitchen, but will not be activated by smoke such as from burnt toast, for example.

You’ll also find a Carbon Monoxide alarm on the kitchen ceiling near to your boiler.

Carbon monoxide is an odourless, tasteless and colourless, poisonous gas.

And if detected, an alarm will sound as shown. You do not need to routinely test your Carbon Monoxide alarm.

If you do hear your Carbon Monoxide alarm, open all windows and doors, and contact us at once on 0800 052 2526.

Related pages

Solar Panels

Stop Tap

Air source heat pump

Boiler & hot water