We produce these videos to help new and existing residents get to grips with the products and technology in their home. Models might vary in appearance to the ones displayed here, but you’ll usually find that their operation is the same. For more detailed instructions please refer to the product user manual or use the resources linked below.

How to use: Fuse box

If the electricity goes off in your home, it may be caused by a faulty appliance.

This is known as tripping. The faulty appliance will trip your electricity and cut the supply for your safety.

You can find out which appliance is faulty by checking the fuse box.

This will be in a downstairs cupboard, usually by the front door or stairs. Lift the flap and you will see a series of fuse switches. If everything is working normally, they will all be up in the on position as shown.

If an appliance has caused the electricity to trip, you will find one of the switches in the off position. Note which switch is off according to the label. For example, the kitchen sockets, oven or shower.

Unplug all appliances in that room and flip the switch back to the on position, then plug one of the appliances back in. Return to the fuse box and see if the switch has tripped again.

If not, try the next appliance.

Repeat the process until you find the appliance that causes the switch to flick to off. This is the faulty appliance.

Unplug the appliance and flip the switch back on. Then either repair the appliance or dispose of it responsibly.