We produce these videos to help new and existing residents get to grips with the products and technology in their home. Models might vary in appearance to the ones displayed here, but you’ll usually find that their operation is the same. For more detailed instructions please refer to the product user manual or use the resources linked below.
How to use: BT Connections
There is an Openreach box outside your home, usually at the front of the property.
This supplies broadband internet to your home and is for engineer use only.
You’ll find another Openreach box in your living room. You can plug the broadband router or hub
supplied by your internet provider directly into this box to get online.
If you need to contact a member of staff or report a repair, please contact Wales & West Housing on 0800 052 2526 or visit our website at www.wwha.co.uk
where you can report a repair online.