Who can help?

We are here to help when we can and across the country organisations and armies of volunteers are working together to provide help and support for vulnerable people and families, who are in self-isolation.

If you are online and on Facebook there are many local Covid-19 support groups for providing help with shopping and urgent medical supplies.

You can find your nearest at COVID Mutual Aid UK www.covidmutualaid.org/local-groups/. Here is a list of some of the services, who may be able to help. Please be aware that some of the services may be dealing with high demand, so please be patient. If you are struggling please get in touch.

All Wales

Alcoholics Anonymous, 24-hour support for people with alcohol problems. Contact 0845 769 7555.

Wales Bereavement Support, bereavement advice centre. Contact 0800 634 94 94.

Wales Mental Health Community Advice and Listening Line, listening line emotional support. Call 0800 477 2020. Support services for anyone coping with mental illness, including sufferers’ relatives and friends. Call 0800 132 737

Dewis Cymru, a comprehensive A-Z online directory of services in your area, from pharmacists to help groups. Useful as an online ‘Yellow Pages’ for local services and activities in your area. Website 

NHS Direct Wales, out of hours chemists search. Find out which chemists are available in our area. Opening hours and services and medication available subject to changes. Website


Bridgend Food Bank, 79A Nolton St, Bridgend, CF31 3AA. Contact Angela Rackham 01656 858713. info@bridgend.foodbank.org.uk. Website

Porthcawl Covid-19 Strategy Group, shopping/ deliveries, collecting medication, phone buddying. Contact Kerry Marlow 01656 771457, 07900 494386. Facebook. Website

BAVO (Bridgend Association of Voluntary Services) COVID-19 Community Response Team – various help in the community by trained volunteers. Website

Bridgend County Borough Council Covid 19, update on service closures and COVID-19 information. Website

Bridgend Age UK, information on services during coronavirus outbreak. Telephone advice line is currently receiving high call volumes. Try calling at 9am or just before 5pm. 08000 223 444, email: advice@agecymru.org.uk Website

Bridgend County Care and Repair, helping older people to live independently in warm, safe and accessible homes. Services may be restricted due to staffing levels. Phone 01656 646755. Website


Council Hub, giving Foodbank vouchers, delivering and shopping for the foodbank parcels those who are in need and vulnerable. Contact 02920 871071.

Cardiff Council volunteer service for help with prescriptions. Contact 029 20871239. Cathays, Roath, Heath, Plasnewydd and Gabalfa Community group offering shopping and chats. Contact Nikki 07762 930223

COVID-19 Area Group, group of neighbours who want to help bring our local communities together and make sure everyone has access to the support they need. Facebook 

Ely and Caerau Covid-19 Support, supporting people in our community, Facebook

Rumney coronavirus support group, group of active volunteers to help the elderly, vulnerable and those in need. Facebook

C.A.S.T Coronavirus Action St Mellons & Trowbridge, community action partnership between Rumney Coronavirus Support group, Eastern High School and Bethania Church. Helping with groceries, utilities, personal, spiritual and social needs. Someone to talk to. Call 02920 775 934 or email cast@easternhigh.org.uk. Give a brief message with your contact details and they will call you back.

Grangetown Community Action, network of neighbourhood volunteers. Website 

Tongwynlais Help with delivering shopping and prescriptions for vulnerable residents. Contact Cllr Linda Morgan 07779 975476 or Cllr Mike Pritchard Jones 07974825252.


Caerphilly Council Community Response, help with shopping and prescriptions. Contact 01443 811490.

Age Cymru Caerphilly, advice for older persons during coronavirus outbreak, offering information and support. Contact 02920 865897.


CAVS (Carmarthenshire Association of Voluntary Services) COVID-19 Community Response Team – various help in the community by trained volunteers 01267 245 555

Carmarthen Food Bank, 01267 232 101 carmarthenfoodbank@towychurch.co.uk

LlandoveryCoop food shop, 0330 0417 784.

Help Llandovery, coordinating shopping, prescriptions etc, contact 01550 721 499.

YMCA LLandovery – Food Bank – 01550 721 499

Drefach Felindre Premier Shop, food shopping. Contact 01559 371 278 / 07919 150 980


CAVO (Ceredigion Association of Voluntary Services) COVID-19 Community Response Team – various help in the community by trained volunteers 01570 423 232

Aberystwyth Coop Food shop, 0330 0417 784

Penparcau Hub, coordinating volunteers, 01970 611 099, email, contact@penparcau.cymru

Ymaichi, new online food shop covering Aberystwyth and surrounding area. Contact 01970 606 010. Website

Aberystwyth Food Bank – 0800 242 58 44 foodbank@stannes.wales

Bow Street Spar food shop, 01970 617 683

Borth Premier food shop 01970 871 543

Cardigan Coronavirus Support Group, coordinating shopping, prescriptions, etc. Contact 01239 801 012 or cardigancoronahelp@gmail.com

Cardigan Foodbank – 01239 615 864 Info@cardigan.foodbank.org.uk

Llanilar Village shop, food shopping and coordinating volunteers, 01974 241 338

Help Llandysul & Help Pencader, coordinating shopping, prescriptions, etc. Contact Matt Adams, 01559 740 146, matt@calontysul.cymru

Llandysul Foodbank – 07966 014 348 bancbwyd@golau.cymru

Lampeter Coop food shop 0330 0417 784

Lampeter Foodbank – 07582 905 743

Tregaron support, coordinating shopping, prescriptions etc. Contact Cllr Catherine Hughes 01974 298 700


Clwb Rwgbi Nant Conwy Covid-19 Support Group offering support for people during the Covid-19 outbreak, network of volunteers across rural Conwy help with shopping, a friendly phone call and delivering meals on behalf of local businesses. Contact Llion Jones 07444 805078.

CVSC (Conwy Voluntary Services Council). Contact 01824 702 441

Conwy Community Mental Health Team. Contact 03000 850 049


DVSC (Denbighshire Voluntary Services Council. Contact 01492 534091.

Denbighshire Community Mental Health Team. Contact 01745 443 194

Vale of Clwyd foodbanks. Contact 07468 028953, Idris.foodbank@gmail.com

Vale of Clwyd Mind – support lines – Lorraine Baylis, 01745 351635, 01745 336787

Unllais Informative HUB for all support agencies. Contact Joan Doyle, 01745 827903/ 0776


Flintshire Covid 19 group, local food delivery service. Facebook

Nanny Biscuit, delivering food and services for vulnerable people in need. Also acts as a hub for volunteers. Contact Rob 07726 230989, info.nannybiscuit@gmail.com, Facebook

FLVC (Flintshire Local Voluntary Council) Contact Jan Owen 01352 744 000.

C.A.B now working in partnership with Flintshire foodbanks and other agencies to deliver food parcels 0300 330 2118

Merthyr Tydfil

Voluntary Action Merthyr Tydfil, lists the types of services being offered by different organisations and their contact details. Puts people looking for ways to help, together with organisations looking for volunteers. Website

Stephens and George Charitable Trust, help with groceries and food deliveries for most vulnerable and isolated locally. Will also deliver sandwiches. Food requests can be taken by phone on 01685 377688. Contact Helen Hughes 07940 094638, 01685 377688 helenhughes@stephensandgeorge.co.uk


PAVS (Pembrokeshire Association of Voluntary Services) COVID-19 Community Response Team – various help in the community by trained volunteers 01437 769 422

Pembrokeshire Foodbanks 01834 861 999; info@pembrokeshire.org.uk Website

PATCH Foodbank 01646 699 275 tracy@patchcharity.org.uk

Fishguard Coop Food Shop Contact 0330 0417 784. Website.

Fishguard Next Door Coordinator help with food shopping, prescriptions and other requests. Tel: Emma 07399 267 007.

Newport Engagement Officer, support with community volunteering. Tel: Rose Seymour 07495 700 297 email Rose.pavs@gmail.com

Good Neighbour Crymych, coordinate shopping, prescriptions etc. Tel: Sian Elin Thomas, 07824 394 909 or Sara Williams, 07814 104 917.

J K Lewis Food shop 01239 831 288


Crickhowell Volunteer Bureau, team of volunteers helping with picking up pre-paid shopping, delivering preordered hot/cold meals locally, picking up prescriptions locally, telephone befriending, telephone pastoral support, posting mail, picking up library books. Service is only available to those who have to self-isolate. Contact 01873 812177

Newtown Network – COVID-19, Facebook group set up to offer services and support.

Newtown Evangelical Church, help with shopping, friendly calls, dog walking and prayer. Contact 01686 624343

Llandrindod Wells – Cefnllys Ltd computer specialists offering help eg for online shopping. Offering free phone advice & support for anyone in the high-risk group or over 70. Remote support for PC problems currently but looking into collection and repair, with safety precautions, of computers requiring more maintenance. Contact 01597 829 020. Facebook

Vale of Glamorgan

Vale of Glamorgan Council, updated with latest Vale of Glamorgan Council service information during the current outbreak. Website

Dinas Powys Voluntary Concern, helping with shopping, prescriptions etc for those who are self-isolating and have no support network. Contact Wendy or Judy 02920 513700, befriendingdpvc@gmail.com

Helping Hands Penarth, support. Including and not limited to, collecting shopping, prescriptions, checking on vulnerable people, walking dogs. Facebook

Llandough Covid-19 Mutual Aid Group, local network of volunteers helping our communities through the challenging times ahead in dealing with the coronavirus covid-19 pandemic. Facebook

Barry community COVID-19 news & assistance, working to respond to the challenges of COVID-19. Message Bee Forest Admin via direct message on Facebook to request help or offer to volunteer. Facebook


Wrexham CMHT (Community Mental Health Team) Tŷ Derbyn 0300 085 8000

Wrexham Foodbanks
– 07538 547971

Age Connect

Advice for older persons during coronavirus outbreak offering shopping, picking up of prescriptions and a weekly phone call.

Age Connect Cardiff & The Vale, advice for older persons during coronavirus outbreak, offering information on local shops, volunteers in the area for shopping, picking up of prescriptions and a weekly phone call. Contact 02920 683600.

Merthyr Tydfil and Bridgend, contact 01443 490650.

Flintshire, contact 0845 549969.

Stay Connected

Facebook is a link to Goldies Cymru – a Facebook community connecting older people online. They organise a Goldies Mini Sing & Smile live (or pre-recorded) session once a week through their Facebook page, where anyone can join in a sing-along. Older people can join in, send in requests, comment and share our posts and videos to help keep the Goldies and wider community feel connected at this time