24-hour help for our residents in need

We are working with an organisation to provide round-the-clock expert, confidential support and guidance for all our residents wherever and whenever they might need it.

The Tenant Support and Wellbeing Service, run by Life & Progress, is a dedicated telephone and online support service which is free and confidential to use any time of day or night. The service includes access to in-the-moment support, legal, financial and general information specialists, an online portal and a live chat function for those who may not feel comfortable picking up the phone to call.

Some of the issues covered by the support service include, but are not limited to: 

Emotional Support Financial Guidance Legal Guidance General Information Childcare / Dependant Care Info
Anxiety and depression Debt Consumer issues State benefits Local childcare services
Managing feelings of anger Cost of living support Motoring offences Harassment at work Parenting teenagers
Bereavement Investment Insurance Redundancy Taking on a caring role
Relationship breakdown Pensions and savings guidance Credit agreements Family concerns Benefits & grants

The support service offered by Life & Progress is fully confidential.

Cost of living financial support
Financial stability is the top of many people’s list at this time of year. The Tenant Support and Wellbeing Service has direction and guidance on how to feel more confident with your finances.

Use the online portal
The online portal has a wealth of tools. These include a handy debt diagnosis tool, budget planners, self-help articles, webinars, handy tips sheets, phone line to a debt counsellor/advisor.

Call the TSWS freephone information specialist
Financial guidance is available on the free-phone number offering confidential, impartial and up-to-date guidance on what support is available to you. For example, Government benefits, as well as steps you can take to better manage your finances.

Call the TSWS freephone counsellors
Finances can have a direct impact on our mental wellbeing, so the service provides free and confidential access to experienced, highly qualified counsellors who are on hand anytime. You don’t need a specific reason to call. In times of turmoil, you may be experiencing feelings that you can’t quite explain. Their counsellors are free and available to talk to 24/7/365 days a year.

We are providing this support because we care about our residents and want them to have the highest level of care and support possible.

Tenant Support and Wellbeing Service Freephone: 0330 094 8845


Alison Stokes 07484 911100 Alison is our PR & Marketing Officer for South & West Wales.