Keeping Each Other Safe
At Wales & West Housing, were proud to serve a community where the vast majority of residents are respectful, kind and supportive.
Unfortunately, like many other similar organisations, we do occasionally experience situations where staff are subjected to unacceptable behaviour and this does seem to be on the rise.
This can include:
- verbal abuse or aggression
- physical violence or threats
- intimidation or derogatory remarks
- unfounded allegations
- unreasonable demands or persistent contact
“Together we can continue to treat one another with kindness and respect.”
Although these incidents are rare, they can have a serious impact on the wellbeing of our team. We believe that everyone deserves to feel safe at work, just as every resident deserves to feel safe in their home. That’s why we’re raising awareness about the importance of respectful communication. Our staff are here to help, and we want to ensure they can do so in a safe and supportive environment.
In situations where staff feel unsafe, they are empowered to take appropriate action, which may include ending a call or visit, limiting contact methods, recording information about the incident in our systems, or in the most serious cases, involving the police.