How are we performing?
Welcome to our latest report, which shows how we are performing. The figures in this report cover the three months between January to March 2026.
Maintenance
Our Group maintenance company Cambria Maintenance Services complete three out of four of the day-to-day repairs on residents’ homes. However, some of the more specialist work is carried out by external contractors. This work is often more complicated and can take longer.
Cambria Maintenance Services
11,334
total number of repairs completed
17.5
average number of days taken to complete repairs
99%
appointments kept
72%
repairs fixed first time
External contractors
800
number of repairs completed
26
average number of days taken to complete repairs
Electrical repairs took 19.5 days (average)
Heating repairs took 26 days (average)
Rents
94%
of residents are paying on time as arranged with their Housing Officer
1.16%
(on average) of tenancies currently in rent arrears
6,846
residents using Direct Debit to pay their rent
70
residents are in a high level of rent arrears
Lettings
245
homes let
63
average number of days to relet a home
42%
of properties were let to homeless households
Keeping you safe in your home
To keep residents safe, we carry out regular, thorough checks and services of the main systems in our homes and schemes in line with our legal responsibilities.
9,794
homes have had an annual gas safety check. This means we are 99.9% compliant.
11,912
homes have a valid electrical safety certificate. We are 99.9% compliant.
301
buildings have a fire risk assessment completed. We are 100% compliant.
78
schemes are checked for water safety every month. We are 100% compliant.
175
areas in schemes containing asbestos materials are checked every year. We are 100% compliant.
73
passenger lifts are inspected for safety every 6 months. We are 100% compliant.
Satisfaction
Scores given on a scale of 0-10 where 0 is bad and 10 is excellent.
8.8
new resident satisfaction with lettings
9.2
repairs completed by Cambria
9
repairs completed by external contractors
9.8
new homes
101 complaints were made during this period
New homes
47
new homes completed
787
new homes currently under construction
Of those homes under construction:
185
are being built in North Wales
327
are being built in South Wales
275
are being built in West Wales
692
are for social rent
24
are for Low Cost Home Ownership
20
are being sold through Own Home Cymru and Enfys Homes
How we run our business
On average we received 430 calls per day about repairs and heating and 124 calls per day to our Housing Support Team.
The average waiting time for residents calling was 37 seconds for our Repairs Team and 55 seconds for our Housing Support Team
9am-10am
was the busiest time to call our Repairs Team
11am-12pm
was the busiest time to call our Housing Support Team