How are we performing?
Welcome to our latest report, which shows how we are performing. The figures in this report cover the three months between October to December 2024.
Maintenance
Our Group maintenance company Cambria Maintenance Services complete three out of four of the day-to-day repairs on residents’ homes. However, some of the more specialist work is carried out by external contractors. This work is often more complicated and can take longer.
Cambria Maintenance Services
9990
total number of repairs completed
11.3
average number of days taken to complete repairs
99%
appointments kept
72%
repairs fixed first time
External contractors
2021
number of repairs completed
19.8
average number of days taken to complete repairs
Electrical repairs took 6.1 days (average)
Heating repairs took 10.6 days (average)
Planned works
Completed over the three-month period.
154
kitchens
33
bathrooms
84
heating upgrades
9
front doors
7
back doors
68
windows
Rents
94%
of residents are paying on time as arranged with their Housing Officer
1.15%
(on average) of tenancies currently in rent arrears
6,675
residents using Direct Debit to pay their rent
69
residents are in a high level of rent arrears
Lettings
196
homes let
46
average number of days to relet a home
53%
of properties were let to homeless households
Keeping you safe in your home
To keep residents safe, we carry out regular, thorough checks and services of the main systems in our homes and schemes in line with our legal responsibilities.
9,811
homes have had an annual gas safety check. This means we are 99.95% compliant.
11,691
homes have a valid electrical safety certificate. We are 99.72% compliant.
720
buildings have a fire risk assessment completed. We are 100% compliant.
79
schemes are checked for water safety every month. We are 100% compliant.
168
areas in schemes containing asbestos materials are checked every year. We are 100% compliant.
72
passenger lifts are inspected for safety every 6 months. We are 100% compliant.
Satisfaction
Scores given on a scale of 0-10 where 0 is bad and 10 is excellent.
9
new resident satisfaction with lettings
9.4
repairs completed by Cambria
9.2
repairs completed by external contractors
8.9
new homes
34 complaints were made during this period
New homes
44
new homes completed
489
new homes currently under construction
Of those homes under construction:
228
are being built in North Wales
146
are being built in South Wales
115
are being built in West Wales
430
are for social rent
51
are for Low Cost Home Ownership
8
are being sold through Own Home Cymru
How we run our business
On average we received 202 calls per day about repairs and heating and 115 calls per day to our Housing Support Team.
The average waiting time for residents calling was 55 seconds for our Repairs Team and 51 seconds for our Housing Support Team
9am-10am
was the busiest time to call our Repairs Team
10am-11am
was the busiest time to call our Housing Support Team