How are we performing?
Welcome to our latest report, which shows how we are performing. The figures in this report cover the three months between April to June 2026.
Maintenance
Our Group maintenance company Cambria Maintenance Services complete three out of four of the day-to-day repairs on residents’ homes. However, some of the more specialist work is carried out by external contractors. This work is often more complicated and can take longer.
Cambria Maintenance Services
9,144
total number of repairs completed
16
average number of days taken to complete repairs
99%
appointments kept
72%
repairs fixed first time
External contractors
703
number of repairs completed
25.7
average number of days taken to complete repairs
Electrical repairs took 17 days (average)
Heating repairs took 21.7 days (average)
Making our homes more energy efficient
This year, we’ve been granted £6.4 milllion in funding from Welsh Government’s Optimised Retrofit Programme to make more than 200 homes across Wales more energy efficient.
At Ty Brynseion, Merthyr Tydfil, we are upgrading the heating system and installing EWI (external wall insulation) for 40 homes.
New projects:
Oldwell Court, Cardiff: new insulation and solar PV for 38 homes.
Brynawelon, Llanyrtyd Wells, Powys: EWI, solar PV panels and roof and ventilation upgrades for 23 homes.
Clos Pantyfedwen, Borth: new air source heat pumps, solar PV and battery storage systems for 14 homes
Work will start on projects in Flintshire, Conwy, Ceredigion and Bridgend before the end of the year.
Rents
95%
of residents are paying on time as arranged with their Housing Officer
1.12%
(on average) of tenancies currently in rent arrears
6,938
residents using Direct Debit to pay their rent
83
residents are in a high level of rent arrears
Lettings
281
homes let
62
average number of days to relet a home
52%
of properties were let to homeless households
Keeping you safe in your home
To keep residents safe, we carry out regular, thorough checks and services of the main systems in our homes and schemes in line with our legal responsibilities.
9,826
homes have had an annual gas safety check. This means we are 100% compliant.
12,067
homes have a valid electrical safety certificate. We are 99.7% compliant.
305
buildings have a fire risk assessment completed. We are 99.7% compliant.
81
schemes are checked for water safety every month. We are 100% compliant.
175
areas in schemes containing asbestos materials are checked every year. We are 100% compliant.
75
passenger lifts are inspected for safety every 6 months. We are 100% compliant.
Satisfaction
Scores given on a scale of 0-10 where 0 is bad and 10 is excellent.
8.7
new resident satisfaction with lettings
9.2
repairs completed by Cambria
9.8
repairs completed by external contractors
112 complaints were made during this period
New homes
112
new homes completed
661
new homes currently under construction
Of those homes under construction:
113
are being built in North Wales
287
are being built in South Wales
261
are being built in West Wales
572
are for social rent
24
are for Low Cost Home Ownership
14
are being sold through Own Home Cymru and Enfys Homes
How we run our business
On average we received 348 calls per day about repairs and heating and 148 calls per day to our Housing Support Team.
The average waiting time for residents calling was 42 seconds for our Repairs Team and 48 seconds for our Housing Support Team
9am-10am
was the busiest time to call our Repairs Team
9am-10am
was the busiest time to call our Housing Support Team