How are we performing?
Welcome to our latest report, which shows how we are performing. The figures in this report cover the three months between October to December 2025.
Maintenance
Our Group maintenance company Cambria Maintenance Services complete three out of four of the day-to-day repairs on residents’ homes. However, some of the more specialist work is carried out by external contractors. This work is often more complicated and can take longer.
Cambria Maintenance Services
10422
total number of repairs completed
17.5
average number of days taken to complete repairs
99.3%
appointments kept
73%
repairs fixed first time
External contractors
705
number of repairs completed
18.7
average number of days taken to complete repairs
Electrical repairs took 17.8 days (average)
Heating repairs took 22.4 days (average)
Rents
93%
of residents are paying on time as arranged with their Housing Officer
1.18%
(on average) of tenancies currently in rent arrears
6,777
residents using Direct Debit to pay their rent
79
residents are in a high level of rent arrears
Lettings
275
homes let
50
average number of days to relet a home
102
of properties were let to homeless households
Keeping you safe in your home
To keep residents safe, we carry out regular, thorough checks and services of the main systems in our homes and schemes in line with our legal responsibilities.
9,790
homes have had an annual gas safety check. This means we are 99.97% compliant.
11,874
homes have a valid electrical safety certificate. We are 99.88% compliant.
721
buildings have a fire risk assessment completed. We are 100% compliant.
80
schemes are checked for water safety every month. We are 100% compliant.
176
areas in schemes containing asbestos materials are checked every year. We are 100% compliant.
74
passenger lifts are inspected for safety every 6 months. We are 100% compliant.
Satisfaction
Scores given on a scale of 0-10 where 0 is bad and 10 is excellent.
8.9
new resident satisfaction with lettings
9.5
repairs completed by Cambria
9
repairs completed by external contractors
9.8
new homes
55 complaints were made during this period
New homes
115
new homes completed
729
new homes currently under construction
Of those homes under construction:
246
are being built in North Wales
228
are being built in South Wales
255
are being built in West Wales
626
are for social rent
24
are for Low Cost Home Ownership
28
are being sold through Own Home Cymru and Enfys Homes
How we run our business
On average we received 351 calls per day about repairs and heating and 96 calls per day to our Housing Support Team.
The average waiting time for residents calling was 33 seconds for our Repairs Team and 35 seconds for our Housing Support Team
9am-10am
was the busiest time to call our Repairs Team
11am-12pm
was the busiest time to call our Housing Support Team