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It’s that time again! Our Resident Satisfaction Survey (RSS) will be dropping through some of your letterboxes within the next couple of weeks.
Our RSS now takes place annually, with a third of households (approximately 2,700 households) being surveyed each year rather than all households every 3 years. You will only receive a survey once in a 3 year period. We want your feedback to be current and a survey each year ensures that we are in a better position to react to the things that matter to you.
Why do we carry out the RSS? Well simply because your views and thoughts are extremely important to us. We take this survey very seriously.
It’s your chance to tell us what you think about our services and how you think we are doing. Are we delivering what matters to you? Are we doing things right? What can we do to improve?
We’re also interested in your thoughts on the areas of the business we plan to work on and want you tell us what other things you would like to see us do.
The survey will be carried out by our chosen consultants ARP Research who will assure any comments you make will be kept confidential.
As a thank you, all completed and returned surveys will automatically be entered into a free prize draw where 15 minutes of your time could win you Argos vouchers worth £100 (1st prize), £75 (2nd prize) and £50 (3rd prize).
Please return your completed survey in the freepost envelope provided by 17th October 2012.