How to prepare for your appointment

• If you can’t make the appointment, let us know as soon as possible.
• Please make sure someone over the age of 18 is in your property the whole time we’re there – as we can’t be in your property unsupervised.
• Ensure children are kept away from the work area for their safety.
• Check ID before letting anyone in – all staff carry official photo ID. If in doubt, call us to confirm.
• Make sure all areas are cleared to allow us to complete repairs safely.
• For some works, such as electrical, we may need access to various rooms in your home.
• If you have pets, then please make sure they are kept away or in another room.
• For certain works (e.g., painting or chemical treatments) ensure good ventilation in the area.
• Double-check the date and time of your appointment to avoid missed visits.

Please call 0800 052 2526 if you need to make any changes to your appointment. Our repairs line is open 8am-6pm Monday to Friday. All non-emergency repairs are dealt with within these hours.