News
Are you satisfied with our services?
In May and June, residents were invited to take part in a Resident Satisfaction Survey.
Every year Welsh Government publishes resident satisfaction levels for all social housing providers in Wales. Residents were randomly selected to fill in the survey either online, over the phone or on paper. Overall, 1,141 households took part, representing more than 1 in 10 residents.
We’ve studied the results, and they show that while overall satisfaction has gone up slightly, there are two main areas where we need to make improvements.
These are:
- The way we gather resident information so we can provide the services each individual wants (resident profiling)
- The way we engage with residents, which was important to 81% of the residents asked.