Protected: Improving our services 2026
Making improvements for the next six months
We are always looking at ways we can improve how we run our business to provide better, more efficient services.
Throughout the organisation we have a list of key areas where, based on your feedback, we want to make improvements to give you value for money, and assurance that your homes are safe, warm and well-maintained.
These are what we call our business priorities. Every six months we publish these as part of our Resident Involvement Strategy, so you can see what we are focusing on.
Our priorities for the next six months
Repairs and maintenance you can rely on
We know how important it is that repairs are carried out quickly, properly, and stay fixed.
We are improving how we plan and deliver maintenance so that:
- the right person attends with the right tools
- problems are fixed first time wherever possible
- delays and repeat visits are reduced
We are also improving how we share information across teams and co-ordinate appointments, so the service is more efficient and works better for you.
Clearer and fairer service charges
We understand that service charges can be confusing and don’t always feel like good value.
We are focusing on:
- making charges easier to understand
- making sure you only pay for the services you receive
- improving how services such as cleaning, grounds maintenance and communal services are delivered
We are reviewing how these services are managed to keep costs fair and affordable, while maintaining quality.
We will also continue to involve residents in decisions about services so that your feedback helps shape what is provided.
Listening and responding to residents
Your views are central to how we improve.
We are making it easier for you to share your feedback and get involved by:
- providing more opportunities to have your say
- improving how we respond to what you tell us
- increasing the time managers and senior staff spend in our communities
We want to make sure your feedback leads to real changes and improvements in services.
Keeping you safe in your home
We are improving how we keep everyone safe, so you feel confident in your home and when we visit you. This means making sure staff have the right information before visiting, so they can respond in the right way and offer the right support. It also helps us identify when you may need extra support more quickly, and makes expectations about behaviour in our communities clearer for everyone. We are also making safety information easier to understand, so you know what to do and feel safe and supported in your home.
Understanding your needs better
We want to make sure our services work for everyone.
To do this, we are improving how we understand our residents so that:
- services are more personalised
- support is provided where it is needed most
- communication is relevant and accessible
By improving the information we hold, we can make better decisions and provide services that meet different needs.
Welsh language and accessible services
We are committed to making sure you can access our services in the language of your choice.
We are focusing on:
- improving Welsh language services and communication
- making information clear and easy to understand
- giving you choice in how you contact us
Our aim is to provide services that reflect your preferences and meet your needs.
Have your say
Don’t forget, if you want to be involved in what we do, or have your say, there are a number of ways to do this. Your feedback helps us improve and make sure we focus on what matters most to you.