Supporting you

We’re committed to going that extra mile to make a difference for our residents and have introduced additional support measures during the Covid-19 pandemic. We offer services and support to help you live in your home for as long as you want. Our teams will support you with any neighborhood issues you may be experiencing.

Welfare checks

We are offering regular welfare calls to residents who may be vulnerable, elderly, or lonely, and can help with signposting and support over the phone. We can help support you if you are struggling to collect prescriptions and shopping. If you or someone you know needs support, please contact your Housing Officer.

We will make further calls to residents when areas go into local or national lockdown.

Money advice

Our teams are here to help and do what they can to enable to you remain happy and healthy in your home. If you are affected by the Coronavirus outbreak and you are worried what this might mean financially, we are here to listen, advise and support you where we can.

We continue to offer money advice, budgeting assistance, or support with funding applications including applying for Universal Credit. Please visit our money advice page for more information.

Neighbourhood disputes and anti-social behaviour (ASB)

If you are experiencing nuisance or anti-social behaviour we may be able to help you to resolve any issues. We will do this mainly over the telephone, but we will arrange face-to-face appointments where necessary.  

If you are experiencing noise nuisance then should call the Environmental Health team in your local council, you can find their number by searching your council’s website, or you can report it to the police on 101.

If you suspect or witness any criminal activity, please contact the police.

If you are concerned about breaches of social distancing rules, please call the police on 101.

You can contact report anti-social behaviour online.

Covid-19 support groups

We are here to help when we can. Across the country organisations and groups of volunteers are working together to provide help and support within our communities.

Here is a list of some of the services, who may be able to help.


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