Our services

We are focused on keeping our residents, staff and contractors safe during the COVID-19 pandemic and we are adapting services accordingly to deliver the best service we can. 

In your home

including repairs, heating and electrics

Site services

including grass cutting and litter picking

In your home

If you or anyone in your household are showing symptoms of the virus, please make sure you tell us when you report your repair or when we make an appointment to carry out repair work on your home. That way we can take all the necessary precautions.

We have comprehensive health and safety protocols to follow, and will ask you to help by following some simple steps too when we visit you in your home.

We do understand that for your own comfort you may wish our teams to wear a face covering when entering your home. If you would prefer staff to wear a face covering when visiting you in your home then please let them know.

Repairs and maintenance

We will still be carrying out repairs, with priority being given to urgent and essential repairs. Please contact us on 0800 052 2526 or report a repair online.

If you or anyone in your household are showing symptoms of coronavirus, please make sure you inform us when you are reporting your repair so we can take all the necessary precautions.

We will continue to carry out all relevant safety checks, including gas servicing, electrical testing and other health and safety checks.

Cyclical and planned maintenance will continue where necessary.

Communal areas and shared facilities

Communal lounges will remain closed for the foreseeable future until we can ensure the safety of people using them. 

Site services

Grass cutting, hedges and trees

Grass-cutting will resume in March. During the winter months we are making sure hedges are cut and trees are maintained.

Litter and bins

Our teams will pick litter and cleanse the bin store areas when visiting our schemes. 

Cleaning

We have returned to a full cleaning service at our schemes and our staff are carrying out a wipe down of high-volume touch point areas once a week. We are not cleaning any locked communal areas.

Window cleaning

Window cleaning in blocks of flats will be carried out, usually 4 times a year, by contractors who have all agreed to follow our safety protocols.

Safety checks in blocks of flats and retirement schemes

We continue to carry out all our relevant safety checks in schemes including:

communal fire panel weekly testing replacement and repairs
emergency lights testing, replacements and repairs
smoke detector testing and replacements
access doors repairs and replacements
weekly and monthly legionella testing, sprinkler checks, automatic opening vents checks, asbestos checks and any other fire safety tests.

Playgrounds and shared outdoor facilities

All of our play areas are open.

Hightown Community Resource Centre, Wrexham

Please follow the HCRC Facebook page for updates.

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