Lettings

We have resumed the lettings of all our homes including those in retirement housing schemes.

The lettings process

We are managing our lettings a little differently including using video viewings of properties. You may still be able to view a property in person if absolutely necessary and we will help you do this safely with our protocols which we must all follow.

We have moved to digital contract signing which is quick and easy.  

Keys will be handed over via temporary key safes.

If you wish to move, we will speak with you to arrange the next steps.

Mutual exchanges

We are unable to facilitate new mutual exchanges under current Welsh Government restrictions. We will resume these as soon as it is safe for us to do so.  

If your mutual exchange is already underway this can still be completed. Please view our guide to mutual exchanges. If you wish to move, we will speak with you to arrange the next steps.

Health and safety during the lettings process

We will carry out outstanding repairs and necessary safety checks to get empty homes ready to let once it is safe to do so, following our health and safety protocols.

If the empty property is next door to you, please don’t worry as we will follow all our protocols to mitigate any risks of spreading the virus including limiting the number of people viewing an empty property. 

Information guides

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Moving In leaflet

Download our guide to moving in to a new home

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Moving out leaflet

Download our guide to moving out of your current home

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