Coronavirus – Important Information

In order to keep our residents, staff and contractors safe and help control the spread of the virus we are focused on the delivery of essential services. We will only be delivering essential works and safety checks to your homes. You must stay at home as much as possible to reduce the spread of the virus, please listen to Government advice;

  • Stay at home
  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home
  • Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

Emergency repairs  |  Paying your rent  |  Elderly & vulnerable residents  |  WWH offices  |  About coronavirus | Useful links

Emergency repairs & essential safety checks

Following the advice from the Government we will only be delivering essential works and safety checks to your homes. These emergency repairs and essential safety checks, if not completed, could cause significant damage to your home or risk your safety (such as checks of gas boilers and fire detectors). Any works undertaken will be following strict health and safety protocols to protect both you and our staff.  Please follow all health and safety guidance given to you by our teams and respect our operatives.

It is important that only emergencies are reported at this time, we will prioritise the people that are most vulnerable. Our 24 hour Customer Service Centre and Emergency Alarm centre remain open and fully operational. Please contact us on 0800 052 2526.

Our Customer Service Centre is currently experiencing a high volume of calls due to COVID-19. Please bear with us and your call will be answered as soon as possible. Remember that you can pay for your rent online

Paying your rent

If you are affected by the Coronavirus and you are worried what this might mean financially, we are here to listen, advise and support you where we can. No-one will lose their home because they cannot pay their rent due to the virus but you do need to contact us early and we are ready to help with advice and support. Contact your Housing Officer or the Customer Service Centre on 0800 052 2526.

Letter to all social housing tenants in Wales from Julie James AM, Minister for Housing and Local Government

Elderly & vulnerable residents

We are contacting residents who we believe may need extra help at this time, the elderly or those with health conditions that mean they are at greater risk, to see what we can do for them. If you are struggling to cope or know of someone that is, please contact the Customer Service Centre on 0800 052 2526. Our teams have lists of support services which may be able to help at this time – please speak to your Housing Officer for more information.

WWH offices

Our receptions are closed to all but essential visitors and the majority of our staff are working normally, just from home.

We will be continually reviewing the situation and will update this page and our social media platforms accordingly.  Thank you for your understanding.

Coronavirus outbreak FAQs: what you can and can’t do
What is Coronavirus? – Coronavirus is a new illness, like flu.
Public Health Wales

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