Call centre opening hours – let us know your views
More recently this has changed, and a growing number of residents and customers are contacting staff members directly, either on email, via text or WhatsApp and the calls to the Customer Service Centre have reduced. We also see more residents and customers reporting issues and paying rent online via our website.
We’re proposing changes to our call centre opening hours and want to hear from you to get your views.
What changes are we proposing?
Tell us what you think by completing our survey
Click on the button below to access the survey. Your feedback is important and will help us to ensure we are available when people want.
If you would like to be a part of helping us shape our digital self-service offering, this may be through a website or an app, please email firstname.lastname@example.org