Castell Catering

 

Established in 2013 Castell Catering is an exciting new venture based in North Wales providing catering services in extra care housing schemes for Wales & West Housing.

Castell Catering is a division of Castell Homes Ltd, part of the Wales & West Housing Group. While wholly owned by WWH, thereby benefiting from the security that brings, Castell Homes Ltd is an independent company.  

WWH, established in 1965, owns or manages more than 9,000 homes across Wales.  From small beginnings in Cardiff it has expanded to provide a range of rented and leasehold homes in cities, towns and villages.  Most of its development occurred in the late 1980s and early 1990s when, at its peak, 500 new homes were built each year. 

WWH has two extra care schemes - Nant y Mor in Prestatyn, Denbighshire, and Llys Jasmine in Mold, Flintshire. 

Castell Catering is committed to providing the right service to ensure that people living in extra schemes enjoy a nutritious and balanced diet, cooked with care, using locally sourced produce wherever possible. 

 

 

How Castell Catering works

Not all commercial companies work in the same way. Some may talk about their aims, mission and values, but often have only one motive and that is to maximise profit for shareholders. While Castell Catering will make a profit, its objectives will also include customer service, value for money and supporting communities though employment opportunities, for example.

First impressions are always important. How the company treats its customers, suppliers, staff and clients will influence what they think of the company and the reputation it develops. The following statements are Castell Catering's values; they describe what is important to the company and how it and its staff will behave.

Fair

Balanced, inclusive and respecting the dignity and individuality of everyone

Open

Open to change, honest, trustworthy and committed to continuous improvement

Responsible

Professional and taking ownership for issues

Supportive

Easy to deal with, approachable, accessible, listening and responsive

Efficient

Making the best use of resources
 
In common with the parent company, WWH, Castell Catering will adopt an approach which will ensure that the company delivers value for residents and eliminates waste and inefficiency from its operating systems.